IRCTC (Indian Railway Catering and Tourism Corporation) is the Indian Railway Service authority which manage all types journey and passenger rail service of India.In earlier days IRCTC had not much online services for both ticketing and tracking status.
However IRCTC has now the most advanced online ticketing system.You can visit IRCTC official website to know train status,departure time,booking ticket and seat reservation.
Since India is one of the most populated nations of the world you will never get jam free reservation.You must have to wait for normal reservation and for confirmed ticket.This reservation process may take time more than of your expectation.People who lose their patience and want to cancel ticket they can do it from the reservation counter only.
Here I must say IRCTC never steal your money,but follow certain rules which may take long time to refund.Here I will mention some of the most common refund issues which passengers often claim.You can claim refund against these terms :
Get refund from IRCTC for cancelled train
Get refund from IRCTC for waiting list
Get refund from IRCTC for failed transaction
Get refund from IRCTC if train cancelled
Get refund from IRCTC For Tatkal Tickets Cancellation
Click above links to know how to claim for refund and refund rules of IRCTC.You can always contact with IRCTC for more updates and information.
Customer Care No. : 011-39340000, 011-23340000
Fax no. : 011-23345400
Chennai Customer Care No. : 044-25300000
For Railway tickets booked through IRCTC
I-tickets/e-tickets : firstname.lastname@example.org
For Cancellation E-tickets : email@example.com
For Mumbai Suburban Season tickets : firstname.lastname@example.org
Registered Office / Corporate Office :
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.